How can we help?

Contact Adforlio

Website: adforlio.com

General enquiries: info@adforlio.com

Account and payment support: support@adforlio.com

Business contact address: 9, Race Course Road, Kaduna, Nigeria

Use this support address rather than replying to an automated campaign-notification sender. Opening an email link does not send a message; you review and send it in your own email application.

Campaign or account help

Tell us the campaign name or reference, what you expected, what happened and approximately when it happened. A screenshot of the error can help. Hide unrelated personal information before sharing it.

Adforlio creates advertising assets for products, services, events and other offers. For a booking, ticket, course, property or product advertised by another business, contact that business about its underlying offer.

Privacy, correction or deletion requests

Email support@adforlio.com with the account email and the records or request you want us to review. Send from the account email where possible. We may ask for proportionate verification before sharing or changing private information.

You can also sign in to Privacy & data to download the workspace records covered by that tool. Media files and full purchase agreements have separate private downloads. The export is not a complete copy of authentication logs, support correspondence, backups or external providers' records.

A deletion request is reviewed separately from an export. This page does not delete your account, cancel work, erase provider records or remove legally retained purchase information. Any necessary retention or request limitation will be explained during review.

Credit or payment questions

Include the Adforlio order reference, date and issue. A credit balance by itself does not establish how much money is refundable, particularly when credits came from different purchases or promotions.

A support request does not initiate a charge or refund. Do not make another payment or repeatedly regenerate an output while an uncertain result is being checked.

Content rights or a security concern

Identify the relevant account, campaign or file reference and describe your concern. For a content-rights request, explain your connection to the material. For a security report, provide a minimal description without copying another user's data, exploiting the issue further or including credentials.

Never send passwords, sign-in codes, API keys, complete card numbers or card security codes. Do not attach identity documents or sensitive personal records unless a specific, proportionate verification process has been agreed.