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Refunds and Credit Policy
This policy covers purchases from Adforlio. It does not determine refunds for the service, event, course, property or product advertised in a campaign.
1. One-time packs, no automatic billing
The package, amount, currency, credits and any legally required tax are shown before payment. Purchases do not automatically renew. A test or promotional credit is not a purchased cash balance.
2. Purchased credits and unused balances
Purchased credits are final: we do not offer a voluntary refund simply because credits are unused, you change your mind or you stop using the platform. Review the pack and intended use before paying. This does not limit a cancellation, refund or other remedy required by applicable law, or the remedies for failed, missing, defective or incorrectly charged service described below.
Where a refund is legally due or a payment correction is approved, we reconcile the original purchase, previous refunds, usage and pending reservations to determine the correct amount. A mixed wallet may contain several purchases and promotional credits; the entire wallet is not assumed to come from the latest order. Promotional credits have no cash-refund value.
Purchased credits have no expiry under this launch policy while the account remains active. Their continued availability does not turn them into a cash balance. Any mandatory consumer right takes priority over this policy.
3. Failed, missing or defective work
If a confirmed generation failure delivers no usable output, we restore the affected credits or provide the remedy required by law. For paid but missing credits, duplicate charges or an amount mismatch, we investigate the payment reference and ledger rather than asking you to pay again.
Report an output that is corrupted, fails to match the purchased scope or otherwise appears defective. We assess correction, replacement, credit restoration or refund as appropriate. A change of creative preference after a correctly described completed output is different from defective work, but does not eliminate your legal rights.
An unknown provider response is not automatically a completed job or an automatic credit loss. We preserve the original request and reconcile its outcome before another potentially chargeable generation.
4. Cancellation and immediate digital supply
A credit purchase does not automatically waive a consumer cancellation right. Where the law requires express consent to immediate digital delivery and acknowledgement of the consequences, these must be obtained separately and confirmed in a durable record.
The rule against voluntary unused-credit refunds does not override mandatory rights. We assess applicable cancellation and digital-supply requirements for the relevant purchase. Generating an advertisement for a service does not make the Adforlio purchase the underlying advertised service.
5. How to request help
Email support@adforlio.com from your account email, with the order reference, affected job reference where relevant, what happened and the remedy requested. Never send a full card number, security code, API secret or login code. A screenshot with those details removed can help.
We acknowledge support requests as promptly as practical and resolve refund requests within applicable legal deadlines. Provider processing and bank posting times are separate from our decision; we do not describe a refund as received until it is actually confirmed.
6. Verified reversals and disputes
Refunds normally return through the original payment method. We do not pay refunds to an unrelated account in response to an unsolicited message. A provider-confirmed refund or reversal adjusts the corresponding purchased entitlement once.
Where credits have already been used or reserved, the ledger may show a shortfall requiring review. We may pause additional generation proportionately while resolving it, but this does not authorise an automatic debit, a penalty or a denial of a lawful refund.
Do not expect a refund simply because an email claims one was processed. Adforlio reconciles authenticated provider information against the original order; duplicate notifications must not cause duplicate deductions.
7. Price, model or service changes
We do not apply a new price to an existing purchase. If a material service change prevents use of purchased entitlements, we explain the options for an appropriate replacement, use of the existing entitlement or a remedy for the affected unused portion.
Promotional credits are not refundable for cash unless a separate lawful offer says otherwise. Closing an account does not silently cancel a valid purchased-credit or statutory claim.